Sears Keeps Messing Up!

It is official. My husband and I have decided to never make another purchase from Sears again. Today was supposed to be the day my son got his big boy bed. His grandmother was generous enough to buy it for him (and us) on her visit two weekends ago. Trying to order it in the first place at the store was a joke. The woman who was placing the order for us was clueless and couldn't even find the item in her system. After telling her that she was looking at the wrong product she was finally able to place the order. My Mom paid for it and then she had to argue with the manager about the free delivery on orders over $500, signs that were posted everywhere. The clueless girl said that the promotion was only valid if one of the items purchases was over that amount? Um yeah okay! So finally the manager got everything fixed even though she also had an excuse and said that the promotion was over. Long story short we finally got everything squared away and were expecting delivery of my son's big boy bed the following Saturday. We even purchased some new Nemo sheets that he picked out for himself. The following Monday we get a call saying that one of our items was out of stock so the delivery couldn't be made until the following Saturday, October 27. Fine no problem, that gave us more time to get ready. We had just added an addtion to our home and were moving my son into a bigger room. So this morning the delivery guys show up. He starts telling us what he is delivering - a queen matress, a full size box spring and no bed frame!!!! Well we had a serious problem because we ordered a complete full size bed, including the frame. The delivery guys felt so bad but of course we knew it wasn't their fault. So we had to go back to Sears this morning and get everything taken care of. Now we have to wait until Saturday, November 3rd for my son's bed. The woman who took our order was there making all of these excuses about everything. It took my husband 45 minutes to get it squared away. It really has not been worth the hassle. So now we have vowed to never make another major (and I am going further and including minor purchases) purchase there again. It's unfortuante because they probably lose many customers for this type of poor service.